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Customer Service

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Inquiries

For questions regarding our products and services you can also contact us by filling out the form below. To request a custom design, please use the Custom Order Form

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Shipping Policy
Cancellation Policy
Adjutments Policy
Privacy Policy

SHIPPING POLICY

All items are hand strewn and made to order so processing times may seem lengthy but its to assure items are made to meet our high quality standards. The 1-2 week processing range is to allow time for all orders to be attended to especially during busier moments. We appreciate your patience as your jewelry is being carefully created. If you do have a deadline for receiving any order from us, please don't hesitate to contact us and let us know so we can ensure we ship it out in a timely manner. Priority upgraded shipping is also strongly recommended. 

 

All domestic US orders are shipped with tracking. Packages over $100 are shipped free domestically and are insured in the event mail becomes missing. USPS Priority and Express upgrades are available for faster service.

Orders will be delivered to the address specified upon placing the order.
Deliveries are made Monday to Saturday (or other normal business days, in countries/regions that do not follow the Western work week), but not on Sundays or holidays. Deliveries are generally made between 8 a.m. and 5 p.m. An exact delivery time cannot be provided. 

 

Products included in the same order cannot be delivered to different addresses. Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when its being delivered. Package Theft is not covered with Shipping insurance and we will not replace at our expense. 

 

Products delivered internationally may be subject to opening and inspection by customs officials; moreover, they may be subject to import duties and tariffs once the package reaches its destination. The customer is responsible for payment of any import duty or tariff. Please note we have no control over such taxes, and we cannot estimate their amount in advance. Please contact your local customs office for more information before placing your order. We can not mark packages as "gift" or lie about the package value as it is illegal. Customers may request Priority International shipping which insures the package in case of any loss during transit. This shop is not responsible for packages lost during transit to its destination nor has the ability to track packages once they leave the United States. Use your customs ID to contact your local postal service for status of the shipment. If the package duties are not paid and sent back to the United States, the customer will be responsible for re-shipping costs. Customers are also asked to understand their country's restrictions on shipping and goods before purchasing from us. 

CANCELLATION & RETURN POLICY

Cancellations are available unless we can not fulfill the order. Changes of an order is allowable within 24 hours of purchase with the exception of Priority or Express upgraded packages. No changes are available for Priority or custom orders. 

 

If there is an issue with your order, we will do what we can to find a reasonable resolution, however, we do not issue refunds as items are made to order based on size requested. Adjustments can be made if an error was made during customer selection in size. Customers may message for instructions.

 

All sales are final. No exceptions.

ADJUSTMENTS & REPAIRS POLICY

Adjustments can be avoided by measuring correctly before placing your order. For tips on how to measure properly, please review the FAQs. 

 

It is important to be careful with your jewelry when taking clothing off and on. If your jewelry breaks within 12 months of purchasing, we will be happy to repair them when possible. We will only repair items made by our brand. Return all remaining beads, crystals, and closures.

 

If an adjustment or repair is needed, you may send the items back after submitting a message via contact form.  Customer is responsible for shipping and handling. Please note all jewelry will be accessed upon receipt and fees will be invoiced. 

PRIVACY POLICY

Information We Collect

To fulfill your order, you must provide me with certain information (which is authorized upon purchase) such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example) if you contact us directly.

 

Why we Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide our services, such as when we use your information to fulfill your order, settle disputes, or provide customer support;

  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

 

Information Sharing and Disclosure

 

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Business transfers. If we sell or merge our business, We may disclose your information as part of that transaction, only to the extent permitted by law.

  • Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal processes or to government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 4 years.

 

Transfers of Personal Information Outside the EU

 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

 

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.

  • Change, restrict, delete. You may also have the right to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  • Object. You can object to (us) our processing of some of your information based on my legitimate interests and (us) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact US

 

For purposes of EU data protection law, We, Esi-Morowa, are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@esimorowa.com. Alternately, you may mail us at:

 

Esi-Morowa, PO Box 690101, Mint Hill, NC 28227

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